Rochester Public Utilities (RPU): Rates, Info & Updates

02 May, 2025

Are you curious about the cost of keeping your lights on, your water flowing, and your home comfortable in Rochester, Minnesota? Understanding the rates and fees charged by Rochester Public Utilities (RPU) is the first step towards managing your energy consumption and making informed decisions about your utility services.

Rochester Public Utilities (RPU) is committed to providing high-quality local service, and a clear understanding of their rates and fees is essential for all customers. Knowing these charges allows residents to budget effectively, take advantage of available rebates, and make choices that align with their energy needs and financial goals. Beyond simply paying bills, understanding how RPU operates empowers consumers to engage more effectively with their utility provider and contribute to a more sustainable community.

The foundation of RPU's operations is rooted in its commitment to the Rochester community. RPU has been an integral part of the city's infrastructure for over 120 years, demonstrating a long-standing dedication to powering the area. This longevity reflects not only a commitment to providing essential services but also a deep understanding of the community's needs and the importance of adapting to evolving technologies and environmental concerns.

As a municipal utility, RPU's structure and operations differ from those of investor-owned companies. A significant aspect of this distinction is its relationship with the City of Rochester. RPU returns funds back to the city each year in the form of in-lieu-of-tax payments, contributing directly to local government services and projects. This financial structure underlines the interconnectedness between RPU and the community it serves, ensuring that the utility's success benefits the entire city.

RPU provides services to a substantial customer base: 50,000 electric customers and 38,000 water customers. The extensive reach of RPU demonstrates the utility's central role in Rochester's daily life. Every home and business relies on these essential services, making RPU an indispensable part of the community's infrastructure.

For customers seeking to manage their accounts, pay bills, or learn more about RPU services, the online platform offers convenience. Customers can enter their account number and phone number to pay their RPU bill online, utilizing credit card or ACH payment methods. The online portal provides access to frequently asked questions (FAQs) and contact information, streamlining the customer service experience. This self-service functionality enables customers to address their needs efficiently and conveniently, day or night.

Rochester Public Utilities offers the "Service Assured" program to its customers, designed to provide peace of mind regarding water service repairs. This program offers coverage for underground service repairs, protecting homeowners from unexpected costs associated with leaks and other issues. To learn more about enrolling in RPUs Service Assured underground service repair coverage, customers are encouraged to visit www.rpu.org.

For more personalized assistance, RPU provides several avenues for customer service. RPU Customer Care can be reached by phone. In addition, the RPU Service Center at 4000 East River Road NE, Rochester, MN, 55906, offers lobby hours. For those preferring face-to-face interactions, the service center staff is available to address inquiries, process payments, and provide support. These various channels of communication ensure that customers can access the assistance they need in the format that best suits their preferences.

RPU actively encourages its customers to conserve energy and take advantage of available rebates. Details regarding residential conserve & save rebate information can be found on the RPU website. These rebates and programs are designed to help customers reduce their energy consumption, lower their utility bills, and contribute to environmental sustainability. By promoting these programs, RPU demonstrates its commitment to both customer satisfaction and responsible environmental stewardship.

Beyond customer service and financial assistance, RPU keeps the community informed about various operational aspects. The Lake Zumbro water level report is one example of this. While this report is not official, it provides valuable information on water levels, which is updated as the water level changes. This proactive approach demonstrates transparency and a willingness to share relevant data with the public.

RPU's commitment to providing safe drinking water is unwavering. Ensuring the community's drinking water is safe is a top priority, reflecting the utility's dedication to public health and well-being. The quality of water is regularly monitored, and the utility takes all necessary measures to maintain its safety.

Aspect	Details
Service Area	Rochester, MN, 55906
Address	4000 East River Road NE, Rochester, MN, 55906
Development Services & Infrastructure Center	4001 West River Parkway NW Suite 100 Rochester, MN 55901
Number of Electric Customers	50,000
Number of Water Customers	Approximately 42,000
Online Bill Pay	Yes, with Credit Card or ACH
Customer Service	By Phone
RPU Service Center Lobby Hours	Available (Hours may vary; check website)
Service Assured	Available for Water Service Repair Coverage
Website for Additional Information	www.rpu.org
Environmental Stewardship	Check www.rpu.org
Outage Information	Reported on the RPU website
Frost Depth	38" as of February 9th (Note: This changes, always check the current update)

RPUs website is the central hub for all information about its services, rebates, and events. Customers are encouraged to visit www.rpu.org to explore a wealth of information on the latest news and updates on customer service, rebates, water quality, and more. The website is constantly updated to provide the most current details.

For those seeking to manage their energy consumption, the RPU website offers features such as creating an account, resetting passwords, tracking and comparing usage, and setting energy challenges. These tools empower customers to monitor their usage patterns, identify areas for improvement, and make informed choices about their energy consumption. This initiative is a key part of RPU's commitment to promoting efficient energy use and sustainability within the community.

Residents are urged to monitor the temperature of their water, especially during extreme weather events. Monitoring water temperature can help identify potential problems within a homes water system and allows for early detection of issues such as frozen pipes.

In addition to general services, RPU supports community efforts such as recycling holiday lights. By promoting such programs, RPU contributes to the overall well-being of the Rochester community. These efforts underscore the utility's commitment to being a responsible corporate citizen.

In a recent incident on Wednesday at 2:29 a.m., according to RPU, four outages were reported in various areas of Rochester, including the northeast, historic southwest, southeast, and peace plaza. The largest outage impacted nearly 2,100 customers. RPU actively works to restore power quickly in the event of outages. Regular system maintenance and upgrades are conducted to prevent such issues.

RPU Service Center Rochester, MN EV Station

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RPU substation project receives engineering excellence award Post

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